Returns



HOW DO I RETURN AN ITEM PURCHASED ONLINE?


If for any reason you're not happy with an item you purchased online, you can return it by taking it into one of our stores.


From receipt of your order, you have 7 days to return items with proof of purchase provided they are in sellable condition and have not been used, tear packaging etc.


Returning/exchanging in-store: Please take your order confirmation, dispatch notice or invoice along with the items you wish to exchange or refund. Our store staff will be happy to help you. Upon return of the item, you may exchange your purchase or receive a credit note.  


Exchange items must be of equal or lesser value. If the item you exchange for is of lesser value than the original item, we will refund the difference to the payment type used to make the original purchase.


We may refuse to exchange or refund an item where the item has been used, expired or damaged and is no longer in an acceptable sellable condition.  



THE EXCHANGE PROCESS 


When you return an item to us for an exchange, we will refund the difference where the item exchanged for was a lesser value. 



In any case where we are unable to fulfill an exchange request, you will be automatically refunded.


If you have any further queries regarding our returns and exchanges process, please contact us.


HOW DO I RETURN ITEMS PURCHASED IN-STORE?


If for any reason you're not happy with any items you have purchased instore, you can return them by taking them into one of our stores with your in-store receipt as proof of purchase.


DeliVegan will fulfil its obligations in relation to faulty goods under the Consumer Guarantees Act but please be advised that we do not accept returns on in-store purchases in "change-of-mind" situations.


In-store purchases can also be returned via delivery or courier at the customer's expense. Please contact us to arrange this. 


PROOF OF PURCHASE


In all cases we require a receipt as proof of purchase. If you have lost your online receipt then you can print out your original order confirmation that was sent to you via email and use this as proof of purchase.


If you have lost your in-store receipt but have a record of the transaction on a bank statement you can take that into the store. Each store will manage this on a case by case basis.


DAMAGE/EXPIRED GOODS


At DeliVegan we aim to provide you with quality products and service at all times, however if you have purchased an item from us and believe it to be damage or expired, please contact us and notify us of the fault or visit us at one of our stores.  


SHIPPING COSTS ON RETURNS


All returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by DeliVegan . We recommend you send your package on a tracked service so you are able to track your return’s whereabouts.